PINEEON GLOBAL INTELLIGENT TECH GUARANTEE

Precision Warranty for Smart Hardware & AI Devices

1. Core Coverage Framework

Coverage Tier	Duration	Scope	Claim Process
Functional Reliability	24 months	Core functions failure: AI voice, display, gesture, lens, sensors	Free repair or device replacement
Hardware Integrity	12 months	Circuit board faults, USB port looseness, screen flickering, audio loss	Component-level replacement
Manufacturing Quality	Lifetime	Soldering defects, assembly misalignment, adhesive seepage	Full unit replacement

All products are tracked via blockchain-enabled batch ID to ensure source verification and eligibility.

2. Specialized Protections by Product Category

Category	Specialized Add-ons
Smart Rings	Water ingress protection up to IP68; Sweat-resistance tested to 96 hours continuous use
AI Glasses	Scratch-proof AR lens warranty; hinge fatigue coverage (20,000+ cycles)
AI Mouse	Dual-mode switch durability (100,000 toggles); voice assistant module calibration
AI Translators	Multi-language firmware integrity; mic/speaker distortion-free guarantee
Monitors & Recorders	Pixel integrity for LED panels; DVD lens dust-lock mechanism up to 10,000 insertions

Exclusions:

Physical abuse (e.g., dropped, bent, submerged beyond rated IP level)
Unauthorized firmware flashing or repairs
Cosmetic wear (e.g., scratches, fingerprint smudges, discoloration due to sunlight exposure)

3. Global Smart Claims Protocol

Step-by-Step Resolution in 4 Simple Moves:

Upload Proof → Timestamped images/video + blockchain product code via warranty portal
Prepaid DHL Return → Receive return label within 48 hours (EU/US/CAN/Asia supported)
Expert Assessment → In-house diagnostics within 5 business days
Client Choice:
- ⚡ Fast-Track Replacement: New unit shipped within 7 days
- 🛠️ Precision Repair: Restored with QA certification & warranty extension
- 💳 Production Credit: 120% value credit towards your next B2B batch

4. Commercial Partner Advantages

For Distributors, Brands & Wholesale Clients:

Local Fulfillment Hubs
- ✦ EU: Kraków, Poland
- ✦ US: Newark, NJ
- ✦ MENA: Dubai (Q4/2025 rollout)
Risk-Sharing Deductible Plan
- First $5,000 claims fully covered
- Only 15% deductible applies beyond that limit
Consignment Stock Buffer
- 3% of each shipment stored locally for rapid replacements
- Replenished quarterly, no upfront charge

5. Competitive Differentiation

Industry Standard	PINEEON Warranty
6–12 months coverage	24-month electronics + lifetime manufacturing workmanship
Return to China required	Regional replacements (US/EU/MENA)
Slow approval (10–20 days)	5-day QC verdict + 48h DHL return label
Basic refund option only	Optional 120% production credit or artisan repair + re-warranty
Batch record on invoice	Blockchain-linked QR code inside every unit

6. Why Global Buyers Trust PINEEON

✔ Brand Equity Protection
"Repair with certificate" program ensures devices maintain prestige, not replaced like commodity tech.

✔ Sustainability Aligned
Refurbishment-first process cuts electronic waste by up to 68% vs. traditional returns.

✔ Profit-Protecting Logistics
Zero lost sales from 45-day international returns — cross-dock replacements arrive within 72 hours.

7. Premium Extended Protection (Optional Add-on)

Feature	Details
Coverage	Accidental drops, scratches, spills, minor software errors
Cost	2.8% of wholesale price per unit
Activation	At production order placement

🧮 Example:
Smart Translator wholesale unit at $45 → EPP fee = $1.26/unit
LED Monitor at $88 → EPP = $2.46/unit

Positioning Statement

“Your technology deserves protection that’s as smart as the product itself.
With blockchain traceability, lifetime workmanship support, and global replacement centers,
PINEEON redefines what warranty means for intelligent electronics.”